Yes. If you forget, we’ll write, text or email you.
How do we know how to get to the property?
Before you go on holiday we will send you detailed directions explaining how to get to the property. We also provide the postcode if you prefer satellite navigation.
When can we arrive at the property we have booked?
Properties are generally available from 4pm on the first day of your holiday and you will need to leave by 10am on your departure day.
Are there ‘extra’ charges?
Heating and electricity are always included in the rental. Bed linen and towels always is. Where these things are charged for as an extra, this is indicated in the property description. We will let you know about any ‘extras’ at the time you book. Where there is a wood-burner logs are available, there is always a small charge, even when we say the cost of other heating is included in the rental.
Local Places FAQ
What about the area around the property?
We provide a guest information folder inside the cottage which has information about shops, pubs and local amenities.
Is there anything else we should know or be prepared for?
Food shopping: Many supermarkets provide delivery services to even quite rural areas which can be handy, but please make sure you are there to take delivery of your shopping. Please also support local shops and, if possible, buy locally produced food.
Walking and footpaths
Many beautiful places in the West Country are not accessible by car but are via footpaths, so bring a pair of walking boots or your wellies. If you want to walk to the pub, remember to bring a torch.
Roads in the West Country
Away from the main ones, roads are often narrow. So are village streets. Take care and be prepared and willing to reverse to a passing place if your car is the nearest to one. When judging the time it will take to get somewhere, bear in mind a mile on a country lane can take 10 minutes (or more). Country roads are rarely lit by artificial light, frequently have high banks and can be muddy after wet weather and impassable after snow.
The countryside is seldom silent: cows moo, cockerels crow, rooks caw, owls screech, blackbirds sing, so come (perhaps with earmuffs) prepared for these hazards.
Holwell Holiday Cottages
Among the many joys of living in one of these is that they are closer to nature than modern houses. That means spiders, daddy-long-legs and other non-harmful insects like living in them and although we will fiercely evict them on ‘change-over’ days, they may return given a chance. It also means that if the weather is very wet slight signs of damp may appear – not serious or dangerous.
What’s it like inside?
We summarise how a property is laid out to give you a frank idea of what it’s like. Properties are sensibly equipped for the number they accommodate. We try to be as straightforward as possible. Our star ratings are a guide to our feelings about the overall quality of furnishing, décor and ambience.
What’s it like outside?
There is a garden area outside of the cottages, this is not enclosed.
Is bed linen provided?
Yes. For obvious reasons, please bring your own beach towels
What about phones?
There is no land line at Holwell Holiday Cottages. Mobile phone reception is only available at the top of the drive.
What about internet access?
There is broadband at Holwell Holiday Cottages, we’re unable to absolutely guarantee that it will be available during your stay and due to the rural location this service is slower than in a town or city. If this facility is vitally important to you, please discuss details of the service with us in advance.
What about dogs and other pets?
We need to know the type and how many pets you want to bring. There will be a charge for additional pets. Please ask us for details. Pets are not allowed on furniture or in bedrooms. House rules relating to pets at all properties are set out in our Terms of Business. Please always keep pets under control. Regrettably, those that chase livestock risk being shot by farmers.
Can we smoke inside the cottages?
No smoking is permitted in the cottages.
Can we invite friends over?
Yes, but the number of people we state the property ‘sleeps’ is the maximum permitted to stay. That doesn’t mean you can’t invite a few friends for a meal. However, it very much means they can’t stay the night (only those named on your booking confirmation can do that), or camp nearby and come round every day and you can’t throw a party involving extra people at the property without making special arrangements with the owner. In any case, we must always know who will be at the property and when.
Do we need to clean the property before we leave?
Yes, please. All properties are cleaned between lets, but PLEASE leave yours clean, otherwise we may have a terrible struggle to have it thoroughly clean for the next guests.